Returns

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At Plexico, we strive to ensure that our customers are satisfied with their purchases. If for any reason you are not completely happy with your item, you can return it to us within 7 days of delivery, subject to the following conditions:

General Return Conditions:

1. Return Window: All return requests must be initiated within 7 days of the delivery date.
2. Item Condition:
   • All returned items must be in new condition with the protective film intact and all fixings included.
   • Items without the protective film are considered non-resalable and cannot be returned.
3. Return Process:
   • To initiate a return, you must include a valid UniqueDisplay dispatch confirmation email with your order reference number.
   • The buyer is responsible for the cost of the return shipping label, except in the case of damaged items (see below for details).

International Returns:

1. Shipping Costs: Shipping costs for international returns are non-refundable.
2. Customs and Duties: Customers are responsible for any return duties or taxes associated with international returns.

Damaged Items:

1. Notification: If your item arrives damaged, you must notify us within 7 days of receipt.
2. Replacement Parts: We are happy to send replacement parts for damaged items.
3. Return of Damaged Items:
   • If you prefer to return a damaged item instead of receiving replacement parts, we will provide a return shipping label at no cost to you.

We aim to process all returns within 7-10 business days of receiving the returned item. Once the return is processed, you will receive a confirmation email.

For any further questions or assistance, please contact our customer service team. Thank you for shopping with Plexico.

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