PLEXICO LIMITED – Shipping Information

Welcome to PLEXICO LIMITED. We are committed to providing a reliable and transparent shipping experience for all our customers. Please review the information below carefully to understand our dispatch times, delivery methods, and responsibilities.

1. Dispatch & Lead Time

Our standard dispatch lead time ranges from 1 to 15 working days, depending on the specific product and production requirements.

Many of our products are made to order or customised, therefore dispatch times may vary.
For the most accurate lead time, please always refer to the individual product page before placing your order.

Shipping speed selected at checkout applies to the courier transit time only and does not prioritise production or dispatch.

2. UK Shipping

Orders within the UK are shipped using Royal Mail and UPS, depending on parcel size and service availability.

All UK shipments are sent using a tracked service to ensure visibility and delivery confirmation.

Delivery times may vary depending on location, weather conditions, seasonal demand, and courier network capacity.

3. European Shipping

European orders are shipped via UPS tracked services.

Typical transit time is approximately 3–5 working days once dispatched.
Delivery times may vary depending on customs processing and local courier operations.

4. International Shipping

International orders are shipped using UPS tracked services.

Estimated delivery time is approximately 3–7 working days once dispatched, subject to customs clearance and local delivery networks.

PLEXICO LIMITED is not responsible for delays caused by customs inspections, border control processes, or courier disruptions.

5. International Shipping & Customs Disclaimer

For all international shipments, the buyer is fully responsible for any:

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  VAT
  
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  Import duties and tariffs
  
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  Customs clearance fees
  
• 
  Local taxes
  
• 
  Handling or administration charges
  

These fees are imposed by your local authorities and courier and are not included in the product price or shipping cost.

We strongly recommend that customers check their local import regulations and potential charges prior to placing an order.

6. Additional Customs Costs

If you are unsure about applicable customs charges, please contact your local customs office or courier before purchasing.

Failure to pay import fees may result in delivery delays, storage fees, or return of the parcel to us.

7. Refused or Unpaid Customs Charges

If customs charges, VAT, or duties are refused or unpaid at the time of delivery and the parcel is returned to PLEXICO LIMITED:

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  The order will be treated as a return.
  
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  Original shipping charges are non-refundable.
  
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  Any courier return fees, customs penalties, or handling charges will be deducted from any refund.
  
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  A 20% restocking fee will apply in accordance with our Return Policy.
  

8. Incorrect Address & Failed Delivery

Customers are responsible for providing accurate delivery information at checkout.

If a parcel is returned due to incorrect address details, failed delivery attempts, or non-collection:

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  The order will be treated as a return.
  
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  Additional shipping and handling costs may apply.
  

9. Need Help?

If you have any questions regarding shipping, delivery times, or international charges, our customer service team is happy to assist.

Thank you for choosing PLEXICO LIMITED.